Carolina Handling

The Best Service Team in the Business.

At Carolina Handling, superior service is the root cause for why our customers hire us again each and every day. We take immense pride in their confidence in us, doing whatever it takes for them to be successful. And we will do the same for your business.

By attracting the finest talent and continuously developing our Associates, we have assembled the best team in the industry. We are passionate about our customers so our focus is on you and helping you achieve your goals. Our highly experienced customer service representatives and factory trained and certified technicians manage the day to day and long term aspects of all the lift truck products and services you receive from us.

We understand that when you need service, you need it done right and you need it done now -- whether it is on site at your location, or at ours. Our service professionals are experts at providing the maintenance your lift trucks need, and are able to have you moving product at full capacity in no time. And as a testament to our dedication, we maintain an average on-site response time of less than 1.1 hours and, over 90% of the time we resolve the issue on the first call; this repeated performance results in our CFPM customer retention rate being over 98%.

Every one of Carolina Handling’s 250+ service vehicles is outfitted with a comprehensive array of the parts and equipment needed to maintain your lift trucks, which enables us to expedite on-site maintenance, repairs and troubleshooting. And therefore reduce downtime and keep you moving forward.

Carolina guarantees in writing:

• Response time
• Uptime
• Parts Availability
• Costs

Carolina Handling Service includes:

• Over 15,000 lift trucks on contract, 35% are non-Raymond equipment
• Continuous education and Raymond certification of our Technicians
  will significantly lower your ownership costs and reduce your downtime
• Proven competency on non-Raymond equipment
• Average on-site response time of 1.1 hours
• Dedicated customer support representatives (CSRs)
• On-site diagnostics, maintenance and repair
• Detailed Reporting of Lift Truck Service History
• Billing for actual time only
• Service of all makes and models of lift trucks
• If we’re not on-site within four hours, we start paying you