About Carolina Handling: Exceeding Customer Expectations. Every Day.
Experienced. Passionate. Our Associates make the difference.
For over 45 years, Carolina Handling’s mission has been to be the best and most professional material handling dealership in the nation. Exceeding customer expectations is not only our motto - it is the way we do business.
We have continuously grown from our beginnings as a small business in 1966, to become one of the largest, fastest-growing material handling organizations in the country. Today, Carolina Handling offers comprehensive assistance and strategic solutions for the design, implementation and support of all your material handling needs. And to consistently satisfy our diversified customer base in North Carolina, South Carolina, Georgia, Alabama and the central time zone of Florida, we have over 400 Associates including 200 service technicians in facilities strategically located throughout the region.
We will proactively add value to our customers by improving their efficiency and driving costs out of their material handling systems. Every day.
Investing in Our Future
Our extensive experience in this business has taught us that total customer satisfaction is the only acceptable outcome in each and every transaction. It is our goal to ensure the entire Carolina Handling organization provides that level of service. We have invested more in training and development on a per Associate basis than any other material handling dealership in the country, and that investment shows in every aspect of our business.
As the exclusive representative for The Raymond Corporation and its products in much of the southeast, we also pride ourselves on our ability to consistently provide parts and service support that exceeds our customer’s expectations. We maintain an average on-site time for our technicians of 1.1 hours from the initial request and nearly 90% of calls are completed on the first visit – a testament to the professionalism of our service team.
And we are proud to be regularly cited for outstanding service in equipment sales and more importantly, after-sale-support. These awards are a sign of our success in effectively developing and maintaining an organization that serves its customers to the highest levels.
For more information about our material handling solutions, please contact us today.